FAQs and answers

Read FAQs and product articles to help troubleshoot to get the most out of the programs.


The @/Arpro Solutions applications

What is @Arpro?
The business management software for accounting and company balance sheets. Take control of your income and expense (sales and purchases), banks and cash-flow, warehouse and inventory, customer and supplier orders, quotes and statistics.

Which pertinent areas of business management does @/Arpro cover?
Four main solutions for your business organization are designed for different areas of expertise that can be combined in different configurations to suit your needs, with different levels of support:

  • @/Arpro Le (lite edition)
  • @/Arpro
  • @/Arpro TA – Treasury module
  • @/Arpro TA – Analytical Accounting
  • @/Arpro CA
  • @/Arpro Erp

What is @/Arpro base program?
@/Arpro base program is not only a financial management software, it is designed to slash the time you spend managing your business finances, by helping you with tasks such as:

  • Creating estimates and invoices
  • Tracking sales and cash flow
  • Managing your customers and suppliers
  • Monitoring your tax and making tax return much easier
  • Understanding your company’s performance
  • Planning ahead and budgeting

For more details, please consult the relative document by following link arpro-solutions.com/Arpro

What is the difference between @/Arpro Le (lite edition) and @/Arpro, the Full Version?
The Full Version of @/Arpro offers all the functionalities and capabilities in the business management software platform, much more adapted for the medium-sized company. It includes a broader range of tools and procedures with a high-performance level to better optimize your business management.

What is @Arpro TA – Treasury?
The great solution that enables control and monitoring of costs and business revenues that helps to guide decisions in order to optimize available cash flows for the analysis of the present and future financial needs, and the financial impact caused by business decisions. Perfectly integrated into the business accounting, it produces analytical results and graphs.

What is @Arpro TA – Analytical?
It’s a perfect solution that allows the control and verification of costs and business revenues, guiding company decisions on the basis of such data. This module gives you concrete tools to extract real-time analytical reports, complete with the business budget for evaluation purposes. Also integrated into the business accounting, producing analytical results and graphs.

What is @Arpro CA?
The enterprise solution for managing client relationships as well as any activities for the provision of services and/or equipment and/or rentals. Perfectly integrated into @/Arpro, providing you the information on expiration dates and/or renewals.

What is @Arpro Erp?
A great solution for controlling production flow, from the orders planning to the job orders and launches management, with the ability to give you real time reports of time and costs. It offers a perfect integration of data through Gantt® charts.

Can I upgrade between programs? 
Absolutely, you can upgrade between @/Arpro Le (lite edition) and the full edition, @/Arpro as well as adding new licenses or supplementary modules purchased separately.

Are @/Arpro solutions online or do I download software?
The @/Arpro applications downloads are accessible securely from any web browser, considering they are not cloud-based applications, you are required to download the software on a single computer. With all of the @/Arpro Solutions, there is no contract or commitment. You retain access to your company data file stored on your computer(s), so long as the program is functioning.

Do the programs work on a single computer or on a network?
Either way, it only depends on the number of Licenses you purchased. Available on our website webpage arpro-solutions.com/User_Area, are the download and installation kit options, for either a standalone computer or server and/or for the client.

Will @/Arpro work on my Apple Mac?
Not at the moment, but we’re working on it! Eventually you just need a Windows partition on the disk.

Can I access @/Arpro through Remote Connections?
@/Arpro can be accessed remotely from any enabled PC (with the minimum requirements) with any relative License, if purchased.

Can I use @/Arpro on a Tablet?
Yes! As long as it has a Windows Operating system installed on it.


System Requirements

What are the system Requirements for @/Arpro solutions?

  • Minimum system requirements to run SQL Server®
  • 2 GHz or higher (recommended) Intel® or compatible processor
  • Microsoft Windows® Operating System supported by SQL Server® technology
  • Internet Explorer 7 or higher. …
  • At least high-color (16-bit) SVGA video, minimum resolution 1024×768 pixel
  • All online features/services require high speed Internet access
  • Hard disk with at least 1Gb free for @/Arpro company
  • Integration/compatibility with Microsoft Office® products (CRM)
  • 1 printer device connected to the system
  • Adobe Reader®
  • Acceptance of the End User License Agreement for @/Arpro products

Do I need an Internet Connection?
An internet connection is only necessary to guarantee technical support and for consulting the electronic manuals. Our free Tutorials, to drive you through the basic functionality of our applications, are also available on our website.

Should I use an anti-virus program?
Yes, you should and we highly recommend it. The anti-virus program you choose depends on the current operating system you are using to guarantee your data and systems will be safe.


Getting Started

Is it easy to get started, after installation?
Very much so! It only takes about five minutes to get up and running. All you have to do is “click” Agree in the End User License Agreement Arpro products window, fill out and sign the “@/Arpro activation card”. We send you your specially generated serial number for your license(s) you purchased for @/Arpro, DONE!

How do I download and install a program?
The program installation kits are available on our website page arpro-solutions.com/Installations_Area, just follow the simple instructions! If you need help please contact our support center and we will reach out to you via telephone hot-line, email or remote connection.

This support is free within 30 days of installation and limited to 10 inquiries total. This does not apply to network installations, in this case we highly recommend a competent professional.

What are the installation steps?
First, choose the program configuration for your needs, either a Standalone or Server PC or Client PC.
Then, select which program(s) you will install and how many Licenses are necessary, e.g. First License and any Add-On License(s), per computer.

The installation steps are done in this fashion in order to support your needs in the most economical and simplest way, also in relation to the Support Service level you prefer.

Is there a trial period or trial version and what steps do I take?
After installation and for your convenience, close the Activation window without inserting the S/N (just your company references) to use the Trial License immediately. This is a “limited data entry” version (with a medium-high data limit level) that permits you to gain confidence with all the program functions.

How do I purchase if I decide that @/Arpro is right for me?
Contact us and upgrading is a breeze! You can choose to buy at any stage during the trial or from the beginning, as many customers have. Especially since these programs are filled with simplicity and adaptability.

What information do I need to sign up?
Getting started is easy.
After installation, you are simply required to activate and register the Program before use. To do so you will be asked to provide a valid serial number, supplied by the Producer after you fill in the “@/Arpro Activation Card” by following link arpro-solutions.com/installation_area
This card must be sent by fax or email to the Producer to receive the serial number after the payment has been received.

How do I get started?
Getting started is simple. Once you sign up with @/Arpro Solutions it is ready for use. For your convenience, our website is packed with all of the basic learning and assisting materials (Tutorials and Manuals) to give you the best jump-start. Please visit our training webpage at arpro-solutions.com/Training

What payment methods do you accept?
We accept PayPal, all major credit and debit cards – Visa, MasterCard and AMEX. We also accept bank transfers as well as Zelle®.

Is the cost of @/Arpro tax deductible?
Yes! @/Arpro is tax deductible according to IRS publication 946, which states “off-the-shelf computer software is qualifying property for purposes of the section 179 deduction.”


Support Services

What are the benefits of the Support Service Agreement?
You have access to Technical Assistance that is available via telephone hot-line, email or remotely. Updates and improvements (excluding training activity), are integral elements of the services that keep your programs running and to safeguard your investment!

Please consult the End User License Agreement @/Arpro products and the Privacy Policy for more details at arpro-solutions.com/Terms_of_Usearpro-solutions.com/Privacy_Policy

Which support service plan level is right for me and what is the monthly subscription cost?
There are three plans to choose from to suit your business’ needs at an affordable monthly, triannual or annual subscription, Basic level (startup) being the most economical.

We recommend you choose the plan level with the features that best meet your business needs today. With the help of your local Dealer, you can upgrade to a higher-level plan as your business grows.
Start comparing plans and view the latest pricing and promotions for the Basic Level of Support.

Am I entitled to software updates/upgrades and how do I upgrade?
Yes, if you are within the 30 days from the time of purchase or if you have purchased the Support Service Agreement.

Can I pay the Support Service Agreement subscription annually?
Yes, you can. Subscriptions are charged on a monthly, triannual and annual basis.
When you pay annually, we will give you the best savings.

Is there a minimum Support Service Agreement subscription period?
If you’re a paying subscriber and you cancel your subscription for Support Services for any reason, Arpro Solutions, LLC is unable to provide you with a pro-rata refund for the rest of the month, triannual or annual basis, depending the plan you chose.

You will continue to get the Support Services for the remainder of the period you paid for which is when the cancellation of the subscription is made effective and when you will no longer have access to the service.

Is phone support included?
Phone support is free during the start-up (within 30 days of installation) and limited to 10 inquiries total, if you have not purchased the Support Service agreement. This limited service is supplied via telephone hot-line, email, or remotely. This does not apply to Network installations, in this case please contact a competent professional.

Does Arpro Solutions, LLC provide on-site setup assistance?
At our discretion, we do offer on-site support directly, provided you are located within our major territories. We have a friendly and knowledgeable support team that is here to help you along the way. Generally, all Technical Assistance can be easily taken care of via telephone hot-line, remotely or by email.


Questions, in General

There’s no contract, correct for the @/Arpro programs?
That’s right. There’s no contract or commitment because you have actually paid for a License(s) to use and you acknowledge and agree that the Program is licensed, not sold. After installing and enabling any @/Arpro programs, you will retain access to your company data file stored on your device, so long as the Program is functioning.

Can I manage more than one company?
After installing then activating the program, the data for one company is available to you.
In the relative section (settings) you can add more companies and this function is already included.

Can multiple users access my @/Arpro company data at the same time?
You can have many users accessing the same company data simultaneously, depending on how many “Add-On” License(s) you have purchased. Check the Microsoft Sql Server® website at www.microsoft.com for specific technical details and requirements.

Can my CPA help manage my accounting?
Yes, but only if they have your specific authorization. There are two ways that this can be done:

  • by connecting on your server data
  • if they have the same @/Arpro program, information can be shared

Can I import and export data into @/Arpro programs?
You can import and export the following lists to and from MS Excel or CSV file:

  • Customers
  • Suppliers
  • Products and services
  • Master data, in general

Plus, you can export reports to various formats (Microsoft Office®, Adobe®, etc.).

Do I enjoy discounts for signing up more than 1 company file?
No, because Arpro Solutions, LLC allows you to create many company profiles already included with the License you purchased.


Data and Security

How secure is my data?
Since the @/Arpro programs are installed directly on your server computer, Sql Server manages the data and security in whichever level you or your system administrator have set it up. The same applies to the Windows® platform that hosts the program.

What happens to my data if I accidentally delete or lose them? 
We strongly recommend that you backup your data with frequent periodicity (depending on how much data has changed), considering there is always a risk of computer damage, viruses or malware.

We have dedicated specific Tutorials to facilitate the backup operation at arpro-solutions.com/Training. From this same webpage you can access the electronic Manuals, consulting the specific section.


Account Settings

Do the programs have User and Password management?
Yes, they do. With the “Admin” user logged in, you can add many users all with different passwords and privileges, such as specific and limited access to certain company data. For each user you can also select in which language the program will display.

Who manages the network infrastructure or the standalone platform?
You or your system administrator is required to setup the Windows account settings, guaranteeing the security and respect the privacy laws to protect your data.


Product Features

What are the differences between @/Arpro Solutions and other applications?
Please consult these webpages so you can see for yourself. Our applications cover many more areas of expertise, already included, while maintaining a high level of integration. Our company, as the manufacturer has the ability to customize the solutions for your individual needs. We are constantly innovating our products so you can rest assured that you can compete in this ever-growing market.


What are some of the reports available in @/Arpro?
There are way too many to list here but here are a few commonly used reports: Profit & Loss, Balance Sheet, General Ledger, Trial and Final Balances, Statement of Cash Flows, and Transaction List, Analysis on the Cash Availability, comparing Consumptive/Budget, Budget Forecasts, Graphs and Charts, in real-time.

How easy is it to customize all my company documents for printing or sending through email?
It is extremely easy. We dedicated 2 Tutorials to make it even easier. Please take a look at Setting Modules 1 and 2 from the list.

Why is it important to me and what makes @/Arpro different?
Some of the key reasons a small or mid-sized business would be interested in @/Arpro are because it is a very useful partner to simplify business management tasks, sales and purchases, bank transactions, payment deadlines, warehouse articles, customer and supplier orders, quotes, etc.

Save time and effort through payment consolidation, enhance cash flow visibility in real-time, increase sales revenue by taking control of the business processes and eliminate redundant tasks to optimize your work!

To have the control of production processes inside the company, the recording of times and costs in the final balance, as well as the consumption of time/materials, @/Arpro Erp is the easy way to do it. You can analyze the course of the production advancement up to the final phases, with the recognition of the costs upon completion and throughout.

From the experience gained from advice directly from manufacturing companies involved @/Arpro Erp – Production was born. It overcomes the most common problems with simplicity and versatility.

@/Arpro is a true business solution. It goes well beyond basic merchant services. You can do awesome things like see all payments add up across all the places you sell, as it’s happening. Plus, integrate all processes throughout our solutions.

FAQs @/Arpro

2019 Arpro Solutions, LLC, All rights reserved.
Rev. December 2019