Our Partner Guarantees are so easy to stick to because we care and heed advice. This is one of the reasons why we’ve in business for so long.
DEALER PERKS AND OUR PARTNER GUARANTEES
Firstly, Consider Your Dealers Like Partners!
Because, independent Dealers know more about their customers’ needs
more than Arpro Solutions, LLC ever could.
Our Partner Guarantees are explained a little further in the sections below
Local Dealers who are long-established members of their communities can get closer to customers than a global company can on its own. But to appreciate the full potential of such Dealers, a company must forge extremely close ties with them and integrate them into its critical business systems. When treated in this way, Dealers can serve as sources of market information and intelligence. For example, as proxies for customers, as consultants and as problem solvers. Indeed, our Dealers play a vital role in almost every aspect of our business.
Including product development and customizations!
It is not uncommon for our competitors to bypass their Dealers and sell directly to the End User if they think a deal is important enough. So, we dedicated a specific channel to sell our Entry-level programs, for customers with minimal basic needs. And, this is the smallest portion of our market. In this way, Dealers are the only ones that can sell our enterprise solutions, supply professional services and customizations. After a product “leaves our door”, the Dealers take over. Therefore, they are the ones on the front line! Our partner guarantees have only just begun.
We’d rather cut off our right arm than to just “make a buck”!
Dealers play an important role in providing customers with a wide range of services before and after the sale. Those services include advice on the selection and application of a product, pricing options, technical support, operator training and maintenance. Including, help in deciding when it makes economic sense to replace or add a program/module, to prevent costly downtime.
We give our Dealers extraordinary support, with the upmost respect!
Family really does make us stronger
Certainly, we ensure that all of our Dealers are well armed. So, every year we review all our Dealers’ performance, in terms of sales, market position, service capability and organizational structure. As a result, when we notice particular Dealers not performing well or when asked, we jump in and help.
We take “low numbers” seriously, because we want Dealers to succeed!
We’ll always try to find a solution that makes goals learnable, achievable and profitable. Above all, without any obligation!
A strong belief we have is that business relationships are personal. It would be easy for an outside observer to assume that the structures we have created are the backbone of the relationship with our Dealers. But the form is just the easy part. What caused the deep relationships to develop are the close personal ties that have been nurtured.
Ties form a kind of family relationship!
Like in family units, we are not reluctant to tell Dealers what we think they can do differently and they are not reluctant to tell us where we are lacking. We communicate fully, frequently and honestly.
There are no secrets between our Dealers and us!
Continuity reinforces mutual trust, limits disputes, encourages sharing of information and generates larger gains for everyone. To that end, we prefer to work with privately held enterprises, which typically enjoy longer-term management continuity than public companies.
We strive to keep Dealers in the family!
In the end …
We’re a company that relies on independent Dealers to present one face to its customers around the world. We must have uniform practices and performance standards for Dealers and treat them all with equal consideration, while recognizing that they are independent and unique in many ways. This has been our company strategy for over 27 years.
And will continue to be for many more to come!
Upon approval, we will send it back to you signed as a commitment that Arpro Solutions,
LLC will hold true to all that has been written on it!